2017 Summer Internship - CSS Analytics Intern
Bell Helicopter - Fort Worth, Texas
Join the Bell Mission
Bell Helicopter Textron Inc., a wholly owned subsidiary of Textron Inc., is an industry-leading producer of commercial and military, manned and unmanned vertical-lift aircraft and the pioneer of the revolutionary tiltrotor aircraft. We are One Bell...On A Mission to change the way the world flies with safe and superior vertical lift that saves lives, preserves freedom and provides customers exceptional value.
Do – Grow – Live
Change the World: We are changing the way the world flies through advanced technologies, working hard and going the extra mile because our aircraft enable our customers to save lives and preserve freedom.
Discover Your Potential: We believe in our mission and are motivated to shape the future of vertical lift, investing in our people and inspiring innovation. We provide challenging opportunities around the world.
Give Back: We live by actions and are there when people need us. We are actively making a difference in our industry, community and in people’s lives.
Program Overview:
Summer Intern Program Dates: May 31, 2017 – August 11, 2017
Working Hours: 40 hours/week, 8:00AM-5:00PM, Monday – Friday
Position Summary
Bell Helicopter is seeking students for a 2017 Summer Internship interested in Customer Support and Services (CSS) Analytics. Focus will be on developing and maintaining analysis to support strategic customer service initiatives.
Responsibilities may include:
- Develop an understanding of Bell's worldwide customers, their businesses, and how they use our products and services.
- Learn concepts of CSS international business strategy, including CSF distribution network and the Customer Advantage Plan for aftermarket spare parts sales and repairs
- Create tools and analytical methods to expand understanding of the international aftermarket business:
- what aircraft fly how much, where, and doing what mission?
- what are Bell's most valuable revenue sources in aftermarket support?
- how should Bell leverage the data from our internal systems to rapidly evaluate market trends?
- what strategic initiatives should Bell invest in to improve asset availability to the customer?
- what data systems and structures should be developed to most efficiently analyze the CSS business?
- how do we quantify risk in new sales opportunities?
- Coordinate with Finance, IT, Sales & Marketing, and other departments to produce whole-business solutions that improve Bell's revenue and profitability
- Contribute to the technical capability of the analytics teams by identifying one or more projects to automate the processing of data in order to produce a result used as a reference metric of CSS operations or as input to an analytical business case for new business development
Education Requirements:
- Progressing towards bachelor degree in business, math, engineering, science, or software development
- Minimum GPA of 3.0
- Minimum of 60 credit hours earned
Position Requirements:
- Exposure to aircraft design and maintenance or the maintenance of other heavy machinery
- Proficient with the Microsoft Office suite
- Good interpersonal and organizational skills
- Exposure to analytical coding languages such as MATLAB, Python, or R.
- Drive for results, ambition, energy and perseverance
- Collaborative skills and analytical skills
- Experience with statistical analysis and regression methodologies
- Employee must have general awareness of and give consideration to international business practices and regulations, with particular regard to pricing and trade policies
- Experience with business systems like SAP, CRM, and Enovia is preferred
Posted: 30+ days ago
