Amenities Services Coordinator
JLL - Plano, TX
Position Summary:
SUMMARY
Responsible for managing and maintaining associate campus amenities including Umbrella Program, Bike Program, Transportation Services & Recreation Areas. Provide daily operational support of amenities services to create a memorable and genuine experience for campus associates and achieving high levels of guest satisfaction and engagement.
ESSENTIAL FUNCTIONS
- Manage Bike Share program: Duties include daily distribution and retrieval of bikes, inspections and minor repairs (inflate tires, lubricate chains, tighten handle bars and seat adjustments, replace bells, reflector lights, kickstands, brakes)
- Conduct daily inspection and monthly inventory counts of umbrella stands to ensure adequate supply and umbrellas are neatly stored.
- Perform weekly inspections of campus recreation areas.
- Maintain adequate supply of equipment and restock / repair as needed. Recreation items include – foosball tables, air hockey tables, ping pong tables, shuffleboard tables, putting green
- Perform daily inspections of the shuttle transportation service to ensure standards are adhered to. Communicate with drivers and shuttle service partners on a regular basis and manage changes in shuttle service accordingly.
- Coordinate and oversee transportation for special events. Provide logistical support and obtain quotes for private charters.
- Oversee and coordinate arrivals and departures of special guests as requested
- Promote all amenities, conveniences and programs offered
- Anticipate obstacles and think creatively to solve problems on the go
- Maintain a working knowledge of JLL and Capital One operations including: building services, housekeeping and security.
- Perform all duties in a professional manner and in accordance with company policies.
- Follow all safety procedures to ensure a safe working environment.
- Flexibility to work a varied schedule due to business levels and industry demand.
- Respond to customer needs and anticipate needs when possible
- Expect and react promptly to customer feedback and inquires
- Analyze customer feedback and provide strategic direction to continuously improve overall rating
- Provide assistance as determined necessary by immediate supervisor to ensure property goals and customer expectations are exceeded.
- Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
EDUCATION AND EXPERIENCE
- High School diploma or equivalent
- Previous experience in customer service industry preferred
- Basic mechanical skills
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to communicate effectively with clients and to all other departments
- Strong organizational & creative thinking skills
- Position requires heavy physical labor to include lifting, carrying, and moving, often times outdoors
- Reliable transportation – work schedule may vary based on business levels, needs of the customer and operation
- Computer software knowledge; to include Microsoft Office Suite
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 44875BR
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Posted: 30+ days ago
