Sr. Facilities Manager
JLL - Richardson, TX
Position Summary:
The Facilities Team Manager (Senior Facility Manager) is responsible for the direct management of their assigned collection of properties together with leadership and oversight of a Facility Management team within their assigned client's portfolio and in conjunction with approved processes and procedures in accordance with the requirements of all local, state and federal mandates. In addition, the Facilities Team Manager will be expected to provide superior client service, superior employee management, and superior account management, along with contributing to the growth of the company while enhancing their own personal and professional skills and meeting assigned financial targets.
This role is heavily Client and external facing and the Facilities Team Manager must be able to exhibit exceptional customer service and communication skills.
ESSENTIAL FUNCTIONS
- Develop an accountable, cohesive and customer-focused Facility Management team – manage, support and lead a team while exercising functional responsibility for facility management services within assigned facilities and geography
- Maintain overall facility management services to ensure maintenance of the facilities and grounds, and provision of associated services, is executed in a manner consistent with the Client’s global standard processes and professional brand image and compliant with applicable local laws, rules and regulations
- Foster collaboration within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc)
- Deliver on all financial planning routines within assigned portfolio for self and team – including the preparation and financial management of property budgets with the Clients’ goals and objectives addressed, variances tracked and reported on and fiduciary duties upheld
- Conduct periodic interior and exterior site inspections documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient and attractive facilities, in accordance with approved operating budgets
- Support ongoing cost reduction programs to reduce operating costs while maintaining desired environments
- Ensure minimal preventable incidents that create interruptions to the ongoing operations of the Client and safeguard professional risk mitigation related to facility management services, including the adoption of programs to enhance safety and compliance and minimize confidentiality incidents
- Interface with Landlords ensuring total compliance under any Leases in place, accurate and timely reporting and resolution of critical impact tenant (Client) relations issues together with embracing, as applicable, a tenant management program to support prompt collection of management fees and reimbursements from third party tenants occupying space within Client owned premises
- Foster a culture of continuous improvement and innovation by leveraging business intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that to enhance occupant satisfaction, wellness, safety, and productivity
- Perform additional job duties, as requested
EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent
- 5+ years’ facility / property management experience with demonstrated ability to exercise proper judgment
- practices
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of standard commercial real estate, business and accounting
- Proven track record of excellent internal and external customer service
- Successful team builder with people management experience, strong interpersonal skills ,and problem solving ability
- Excellent verbal and written communication skills with the ability to communicate professionally
- High degree of innovation with the ability to work with minimal supervision in a fast paced environment
- Strategic user of business intelligence, data, reporting & analytics to drive efficiency
- Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
CERTIFICATIONS AND LICENSES
- Possess real estate license, as required by state law
Posted: 30+ days ago
