Corrigo Client Support Agent
JLL - Allen, TX
Position Summary:
OVERVIEW
We’re seeking a Client Support Agent to join our Corrigo Inc., Support Services team in Allen, Texas.
Corrigo is looking for the best and brightest to join the team. A Client Support Specialist receives inbound support requests via phone, email and chat from Corrigo’s diverse customer base who require assistance with our applications. Agents will respond to the inbound request, quickly identify issues and record details of the interaction in a support ticketing system.
ESSENTIAL FUNCTIONS
- Full-time work from a queue of phone calls, emailed cases and chats
- Document and details of troubleshooting, resolutions provided and other details in our support ticketing system
- Instruct users on high-level usage and best practices
- Be able to distinguish between “not working” (product issue) and “not working” (customer perception)
- Guide clients through installation and configuration of desktop components
EDUCATION AND EXPERIENCE
- Minimum 2 years of relevant experience (Customer Service, Account Management, or Customer Service)
- Experience with SaaS platforms, a plus
- Experience with QuickBooks, a plus
KNOWLEDGE, SKILLS, AND ABILITIES
- Strong technical troubleshooting skills
- Impeccable written and verbal communication skills
- Excellent phone presence and customer service skills
- The ability to efficiently communicate to users at varying skill levels
- Detail orientation
- The ability to work in teams or on your own
- The ability to prioritize multiple active issues
- Eagerness to learn, adapt and perfect your work; you seek out help and put it to good use
- Familiarity with standard office productivity applications
HOURS
- The work environment is 8 hours per day and 5 days per week and subject to a shift schedule
- Candidate must have a willingness to work flexible schedules
Posted: 30+ days ago
