Manager - Operations Team

JLL - Westlake, TX

Position Summary:

SUMMARY
In consultation and collaboration with senior leadership, oversee the operation, staffing, performance and development of the on-site facility management team and all third-party contractors.
 
ESSENTIAL FUNCTIONS
RELATIONSHIP MANAGEMENT | OPERATIONS

• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness and creativity.
• Provide strategic leadership of engineering team to compliment and support a highly collaborative environment within the client’s real estate team and JLL’s FM Operations / Soft-services team.
• Provide strategic leadership and guidance of the Engineering Team, including Sr. Chief Engineer, Asst. Chief Engineer, Sustainability and Compliance Engineer, Electricians and Building Engineering team members.
• Establish and support a culture of innovation across all engineering team functions, and with peer leadership team members.
• Accomplish key performance indicators (KPIs) and service level agreements as identified by client, and conduct regular Quality Assurance audits to ensure compliance of same.
• Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams.
• Develop and implement processes and solutions to insure and maintain compliance with Environmental Management Systems, LEED EB O&M Certification, and JLL compliance audits.
• Provide leadership of direct-report employees and all contractors, to ensure and maintain compliance with JLL and client training requirements, including Safety, Environmental Systems, LEED, site access and security standards.
• Ensure procurement and financial transaction compliance with JLL and client financial policies.
• Ensure compliance of all regulatory laws and guidelines are met, as they relate to the operation of building infrastructure and maintenance / repair procedures.
• Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors and contractors. 
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review. 
• Develop and document the scope of services and assist in vendor negotiations for new and existing contracts.
• Provide strategic cost / value leadership specific to all aspects of the engineering organization, making cost-savings a foundation of all engineering operations.
• Ensure that engineering staff and all contractors are qualified and adequately trained to ensure compliance with account KPIs and to perform routine duties necessary to comply with account standards.
• Provide supportive oversight of engineering leadership team members as necessary to ensure on-time compliance with maintenance objectives, and maintenance procedures are optimized and documented.
• Identify safety hazards and incorporate the remediation of such hazards to ensure that the building’s staff and route engineer’s work in a safe environment.
• Ensure engineering processes and procedures are in-alignment with client policies and procedures, including property access standards and pre-employment background verification of team members and contractors.
• Work with Property and Project management to assist in the development of a Capital work plan, which includes life-cycle planning for infrastructure upgrades, equipment replacement, and building modifications to ensure building capabilities and capacities are maintained.
• Provide support for project delivery teams, ensuring contractors are informed and knowledgeable of the building’s critical functions and the work they are to perform.
• Ensure that all owner processes are communicated and understood among the engineers and contractors who perform work on the building’s critical infrastructure.
• Periodically provide leadership of extended team as peers / senior managers are traveling on business, or out of the office.

REPORTING

• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client as defined in KPIs and MSA.

 
 BUDGETING

• Oversee the development and management of the capital and zero-based expense budgets for the facility
• Develop monthly/quarterly variance reporting on the operating budget

 
EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent work experience in Facilities Engineering Management with technical emphasis and proven record of team leadership.
• Minimum 5 years of management experience, including knowledge of building systems, fire alarm and suppression systems, and mechanical/electrical systems, architectural maintenance, and controls.
• The successful candidate must demonstrate leadership initiative, innovation and history of developing and maintaining a high-performance team.

 
KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in Word, Excel and other Microsoft Office Suite programs
• Strong organizational and management skills
• Ability to function effectively in a high-performance work environment
• Excellent interpersonal, communication and leadership skills, with an emphasis on operational excellence and exceptional customer service.
• Excellent business writing and verbal communication skills.
• Strong analytical ability.
• Success working with subcontractors/vendors supporting mutual safety objectives

 
 Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay.  We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online.   All resumes MUST BE submitted via our web site. Please reference Job  57627BR
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Posted: 30+ days ago

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