Sr Field Service Representative
Bell Helicopter - Fort Worth, Texas
Sr Field Service Representative – New River, NC
The Sr Field Service Representative supports Bell Helicopter’s H-1 Helicopter Upgrade Program at Marine Corps Air Station - New River, NC. This position will serve as an extension to the FST and provides real-time logistics and engineering feedback to FST Cherry Point for H-1 aircraft issues that impact safety, component reliability, maintainability, and economy of operation, the correction of design or manufacturing processes, and fleet readiness and serves as a focal point to coordinate H-1 requirements between the Program Office / FST and BHTI. This position also provides support in the operation and maintenance of the aircraft, to include avionics, airframe, electrical, and drive train.
Position Responsibilities:
- Provide on-site company representation and technical support to military customers and initiates corrective actions to ensure customer satisfaction with company products and services.
- Utilize technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance by investigating product problems, determining causes, and developing and implementing corrective actions.
- Understand customer expectations and assist the customer in interpreting and using supporting data and documents, provide technical on-the-job training, and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical operational issues.
- Develop excellent relationships across multiple organizations and with all levels of military customer and company personnel to ensure customer satisfaction with company products and services.
- Prepare status reports to maintain optimal product performance at maximum cost efficiency for customers.
- Travel with the squadron to off-site locations to include overseas if required.
Education Requirements:
- High School Diploma is required.
- Associate’s Degree – or equivalent military/industry experience – is preferred.
Position Requirements:
- 4 years of extensive avionics maintenance experience with Bell H-1’s (AH-1W, UH-1Y, and AH-1Z) military aircraft is preferred.
- This position requires experience and technical expertise on military aircraft products operation, maintenance, and troubleshooting with a strong preference in airframe structures or avionics systems.
- Strong knowledge of H-1 aircraft systems and military aircraft maintenance procedures is required.
- Personal computer proficiency with word processing, spreadsheet and database applications is required.
- Excellent oral and writing skills are required.
- Candidate is required to obtain and hold a Secret level security clearance.
- Experience using Bell Cost Avoidance Reporting (CAR’s) software I preferred.
- FAA A&P license, FCC General Radio Telephone License - or equivalent military experience - preferred.
Posted: 30+ days ago
